top of page

Terms of Use

Last Updated: [27/05/2024]

1. Introduction

Welcome to OnChart ("we," "us," or "our"). By accessing or using our services, you agree to comply with and be bound by these Terms of Use. Please read them carefully. If you do not agree to these terms, please do not use our services.

2. Company Information

OnChart is a trading tool service provider registered in Israel.

3. User Responsibilities

Our services are provided for educational purposes only. Users are responsible for their actions and decisions based on the information provided through our products. OnChart will not be held liable for any outcomes resulting from the use of our services.

4. Account Registration

To use our services, you must register an account. You must provide accurate and complete information during registration and keep your account information updated. Users under the age of 18 are not permitted to use our services. We verify our clients via email and/or phone.

5. Subscription and Payment Terms

We offer two subscription cycles (monthly and yearly) for three different plans: Basic+, Premium, and Elite. Each plan includes a 14-day free trial and a 14-day money-back guarantee starting after the first payment. A 30% discount is offered for yearly plans. You can cancel your subscription at any time. If you cancel within the 14-day guarantee period, you can request a refund. If you cancel after this period, you will continue to have access to the product until the end of the current subscription cycle, and no further charges will be made.

a. Cancellation Policy

Cancellation Period:
You have the right to cancel your subscription within 14 days from the date of purchase without giving any reason.

Cancellation Process:
Canceling your subscription is simple. Log in to your account on our website, navigate to the subscription settings, and follow the prompts to initiate the cancellation process. Clear step-by-step instructions are provided to ensure a hassle-free experience.

Cancellation Approval:
Upon cancellation, you will receive a confirmation email or notification acknowledging your request and providing assurance that your subscription has been successfully terminated.

Access Post-Cancellation:
Even after cancellation, you will continue to have access to our services until the end of your current billing cycle, ensuring uninterrupted usage.

b. Refund Policy

Refund Period:
If you cancel your subscription within the 14-day cancellation period, you are entitled to a full refund of the subscription fee paid.

Refund Process:
Our refund process is transparent and efficient. Once you initiate a refund request, our team will swiftly verify your eligibility and process the refund within 3 business days. Refunds are typically issued to the original method of payment, ensuring a seamless transaction.

Exceptions and Special Circumstances:
We understand that unique situations may arise. In cases of exceptional circumstances, such as major technical failures or significant service interruptions, we will handle refunds with flexibility and empathy, ensuring fairness and customer satisfaction.

Documentation Requirement:
To ensure efficient processing of refunds and cancellations, we may require specific documentation from you. Examples include a copy of your original payment receipt or proof of identity. Clear guidance will be provided to streamline the process.

6. Use of Services

Users must use our services in compliance with all applicable laws and regulations. Prohibited activities include, but are not limited to:
- Sharing your account with others
- Using the services for illegal activities
- Attempting to hack or disrupt our services

7. Intellectual Property

All content, including but not limited to our invite-only scripts on TradingView, website content, and logos, are the property of OnChart. Users are not permitted to use our intellectual property without our prior written consent.All content, including but not limited to our invite-only scripts on TradingView, website content, and logos, are the property of OnChart. Users are not permitted to use our intellectual property without our prior written consent.

8. Limitation of Liability

Our services are provided "as is" without warranties of any kind, either express or implied. OnChart does not warrant that the services will be uninterrupted or error-free. In no event shall OnChart be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services.

9. Termination

We reserve the right to terminate your account or access to our services at our discretion, including but not limited to cases where we believe you are using our services for illegal activities or actions that harm our reputation. You may also request termination of your account.

10. Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of Israel. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Israel.

11. Amendments

We may update these Terms of Use from time to time. We will notify you of any changes via email or any other method we deem most convenient. Your continued use of our services after such changes will constitute your acceptance of the new terms.

12. Dispute Resolution

In the unlikely event of a dispute, we are committed to resolving issues promptly and professionally. Our dedicated team will handle disputes with transparency and fairness, ensuring a satisfactory resolution for all parties involved.

13. Contact Information

If you have any questions or concerns about these Terms of Use, please contact us at:
Email: support@onchart.ai (Attn: Alex)
WhatsApp: +971585511085
Address: Waizman Street 131/16, Hasharon, Raanana, Israel

bottom of page